“Essentially Rookie Recruits creates a shortcut. They are able to make snap decisions from their phone conversations with candidates and they know exactly what we are looking for. If we were to do this on our own it would take longer, and we would have a less successful hit rate,” says Quinn.

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Acacia Immigration
“Partnering with Rookies has been great to help clarify what exactly we are looking for in a candidate.” Rookie Recruits takes on the bulk of the process by running the ads, doing the resume and phone screening, and the first-round interviews. Consequently, Webster interviews only the candidates who are considered a good cultural fit for Acacia and who have the good attitude and work ethic Webster requires

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Giannikos explained that he decided to make the switch to ‘hire for attitude and train for skill’ after he had taken on some people who ended up being false starters. He said that he has found that staff members with years of experience can also ‘lack energy and real drive.’ Although experienced staff may know about the industry, the terminology, and the dynamics of the company, these are things that can easily be learned by less experienced but more enthusiastic team members.

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Hiring someone who is perhaps less experienced but has the right attitude can be a fantastic investment because generally what happens is that you get someone who is very keen to improve their skills very quickly. They’re prepared to do extra work in their own time in order to fill in any weaknesses

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